Terms of service

Orvie Terms & Conditions

Last Updated: February 3, 2025

1. Introduction

Welcome to Orvie, operated by Fractal Group Ltd. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website, purchasing from us, or subscribing to our services, you agree to be bound by these Terms. If you do not agree, you must cease using our services immediately.

These Terms apply to all users of our services, including visitors, customers, merchants, and contributors of content. Any new features or tools added to the website shall also be subject to these Terms. We reserve the right to modify, update, or replace any part of these Terms by posting updates on our website. Your continued use of our website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform for our online sales and subscription services.

2. Company Information

Orvie is operated by:

Fractal Group Ltd
93-99 Mabgate
Leeds, LS9 7DR
Company Number: 14995446

For any inquiries, contact us at support@orvie.com.

3. Eligibility & User Accounts

To use our services, you must:

  • Be at least 18 years old or the age of majority in your jurisdiction.

  • Have the legal capacity to enter into a binding contract.

  • Provide accurate, current, and complete registration information.

  • Maintain the security of your account credentials.

  • Not use false identities or provide misleading information.

We reserve the right to suspend, restrict, or terminate accounts that violate these Terms, engage in fraudulent activities, or misuse our services. Users are solely responsible for all activity conducted under their accounts and must take appropriate steps to prevent unauthorized access.

3.1 Account Misuse & Security

  • You must not allow others to use your account without explicit authorization.

  • If we detect suspicious activity, we reserve the right to freeze, limit, or terminate your account without prior notice.

  • If your account is compromised, you must inform us immediately.

  • Multiple account creation for the purpose of evading bans, claiming offers, or engaging in fraudulent behavior is strictly prohibited.

4. Purchases, Subscriptions & Payments

4.1 Orders

  • Orders can be placed via our website or third-party platforms. By placing an order, you agree to provide complete and accurate payment and shipping details.

  • We reserve the right to refuse or cancel orders at our discretion, including suspected fraudulent transactions.

  • We do not guarantee availability of any product and reserve the right to discontinue products without notice.

  • Pricing, including subscription fees, may change at any time without prior notification.

4.2 Subscriptions

  • Subscriptions renew automatically unless canceled before the renewal date.

  • Subscription fees are charged at regular intervals as specified during signup.

  • Users may upgrade or downgrade their subscription, with downgrades taking effect in the next billing cycle.

  • Subscription fees are non-refundable, even if services are unused.

  • Chargeback abuse will result in permanent account termination and possible legal action.

4.3 International Orders & Currency

  • We accept orders and subscriptions from multiple countries.

  • Pricing is displayed in different currencies depending on the user’s location.

  • Users are responsible for any applicable currency conversion fees or international transaction charges imposed by their payment provider.

  • We are not responsible for fluctuations in exchange rates that may impact pricing.

4.4 Failed Payments & Debt Recovery

  • If a subscription payment fails, we may suspend access to services until payment is successfully processed.

  • We reserve the right to charge late fees or take necessary collection actions if payments remain unpaid.

  • Users attempting chargeback fraud will be permanently banned and held liable for outstanding balances.

5. Pet Hood Watch Service

  • Pet Hood Watch is an independent service provided by a third party. Orvie acts solely as a payment facilitator and does not manage pet recovery operations.

  • Users must have an active subscription for at least 2 weeks before reporting a lost pet to be eligible for any refund guarantee.

  • Refunds for unsuccessful recoveries are managed by the third-party service provider and not Orvie.

  • We do not guarantee that Pet Hood Watch will successfully locate your pet.

  • Misuse of the service, including false missing pet reports, may result in account suspension and potential legal action.

6. Data Collection & Privacy

  • Users must provide valid and up-to-date contact details.

  • Personal data is stored securely and used only for essential service functionalities.

  • We do not sell personal data to third parties.

  • Users may request deletion of their data, but certain records may be retained for compliance and security purposes.

6.1 Data Security

  • While we implement security measures, we do not guarantee absolute protection against data breaches.

  • Users acknowledge that any data transmitted over the internet carries inherent risks, and Orvie is not responsible for unauthorized third-party access.

7. Shipping, Returns & Cancellations

  • Users are responsible for ensuring correct shipping details are provided at checkout.

  • Shipping fees are non-refundable once an order has been processed.

  • We are not liable for lost or delayed shipments due to incorrect addresses, courier failures, or force majeure events.

  • Refunds are not available on any digital services, subscriptions, or usage-based fees.

  • Abuse of the refund policy (e.g., repeated cancellations, excessive refund requests) may result in a permanent ban.

8. User Conduct & Prohibited Activities

Users agree not to:

  • Provide false, misleading, or inaccurate information.

  • Engage in fraud, abuse, or manipulation of services.

  • Violate intellectual property rights or infringe on proprietary content.

  • Use our services for illegal or harmful activities.

  • Attempt to gain unauthorized access to our systems or data.

  • Repeatedly create and cancel accounts to exploit promotions or services.

8.1 Enforcement Actions

  • If a user is found in violation of these Terms, we reserve the right to immediately terminate services, ban accounts, and take legal action if necessary.

  • Users engaging in fraudulent activities may be reported to authorities.

9. Limitation of Liability

  • Orvie shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.

  • Users assume full responsibility for their reliance on pet tracking services and understand the inherent risks of pet recovery.

  • In no event shall our total liability exceed the amount paid by the user for the applicable service within the preceding 12 months.

  • We are not responsible for third-party actions, omissions, or damages resulting from external services.

10. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of England and Wales.

  • Any disputes arising from these Terms shall be resolved exclusively in the courts of England and Wales.

  • Users waive the right to participate in class action lawsuits against Orvie.

11. Amendments & Contact Information

  • We reserve the right to modify these Terms at any time without prior notice.

  • Users will be notified of significant changes via email or website notification.

  • Continued use of our services after amendments constitutes acceptance of the updated Terms.

For inquiries, contact support@orvie.com.